Deloitte USI Recruitment 2026: Deloitte USI is hiring for the position of Intela Support – Associate Services Specialist I in Hyderabad, Telangana. The role is part of the Global Tax & Legal Support team and focuses on providing technical and application support to Deloitte professionals and clients globally.
The position involves handling incidents and service requests, troubleshooting application issues, managing support tickets, communicating with users through phone, email and chat, and maintaining service-level and customer-service standards. The listed requisition code is 363712.
Table of Contents
Deloitte USI Recruitment 2026 – Quick Overview
| Particular | Details |
|---|---|
| Company | Deloitte USI |
| Job Role | Intela Support – Associate Services Specialist I |
| Job Location | Hyderabad, Telangana |
| Team | Global Tax & Legal Support |
| Experience | 0–2 years |
| Qualification | Any Bachelor’s degree |
| Employment Type | Full-time |
| Work Environment | 24×7 rotational shifts |
| Customer Support | Phone, Chat & Email |
| Key Skills | Customer Service, IT Support, Troubleshooting |
| Preferred Skills | ServiceNow, Azure, ITIL |
| Requisition Code | 363712 |
| Salary | Not disclosed in the listing |
| Last Date | Check official portal |
| Application Mode | Online |
The current job information lists the role in Hyderabad and specifies a bachelor’s degree with relevant technical/support knowledge and 0–2 years of experience.
About Deloitte USI
Deloitte US-India Offices (USI) is part of the Deloitte US organization, with offices across Hyderabad, Mumbai, Delhi/NCR, Bengaluru, Kolkata, Pune and Chennai. Deloitte USI highlights opportunities for learning, leadership, collaboration and professional development.
About the Intela Support Role
The Global Tax & Legal Support team provides technical support for digital applications used by clients and Deloitte professionals worldwide. The team currently supports multiple priority digital applications, including Global Intela.
As an Associate Services Specialist, the candidate will act as a point of contact for users and help manage incidents, service requests and application-related issues while maintaining a high standard of customer service.
Key Responsibilities
Selected candidates may be responsible for:
- Handling incoming service requests and incidents
- Managing support tickets from beginning to resolution
- Providing support through phone, email and chat
- Troubleshooting application-related issues
- Managing multiple support mailboxes
- Recording and reporting application defects
- Communicating with internal and external users
- Prioritizing issues based on business impact
- Maintaining incident and service-request records
- Supporting user-account provisioning
- Troubleshooting Microsoft Office and Microsoft-based applications
- Following ITIL-based incident, problem and change-management practices
- Meeting defined service-level and quality standards
- Providing premium-level application support
These responsibilities are based on the available listing for requisition 363712.
Eligibility Criteria
According to the available job information, candidates should have:
Educational Qualification
Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 troubleshooting or a related field is listed for the position.
Experience
The listing indicates 0–2 years of experience, making the role relevant to fresh graduates and early-career professionals who meet the other requirements.
Communication Skills
Candidates should have:
- Excellent spoken English
- Strong written communication
- Good customer-service skills
- Professional phone, chat and email communication abilities
Technical Skills
Candidates interested in this role should be familiar with:
- Microsoft Office
- Basic IT troubleshooting
- Application support
- Incident management
- ITIL concepts
- Service request management
- Customer support processes
ServiceNow and Azure experience are listed as preferred skills rather than core requirements.
24×7 Shift Requirement
One of the important points candidates should understand before applying is the 24×7 work environment.
The listing indicates rotating shifts, with schedules that can include:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
Shift schedules may rotate based on business requirements. Candidates should therefore be comfortable working in a 24×7 support environment, including potential weekend or holiday coverage.
Skills That Can Help You Get Selected
Although meeting the official eligibility criteria is the first priority, candidates can strengthen their profile by preparing the following:
1. IT Support Fundamentals
Understand basic troubleshooting, incident handling, service requests and application-support concepts.
2. ITIL Basics
Learn the fundamentals of:
- Incident Management
- Problem Management
- Change Management
- Service Requests
- SLA
3. Microsoft Office
Be comfortable with common Microsoft Office applications and basic troubleshooting.
4. Customer Handling
The position involves interacting with users, so professional communication and customer-handling skills are important.
5. Ticket Management
Understand how IT support teams receive, prioritize, update and close tickets.
6. Troubleshooting
Practice identifying the root cause of basic application and user issues and explaining solutions clearly.
Why This Role Can Be Valuable for Freshers
For candidates starting a career in IT support, the role can provide exposure to:
- Enterprise application support
- IT service management
- Global users
- Incident management
- Technical troubleshooting
- Customer support
- Microsoft technologies
- ITIL processes
- Service-level management
It can also help candidates develop both technical and professional communication skills.
Deloitte USI Recruitment 2026 – How to Apply
Candidates interested in the Intela Support – Associate Services Specialist I position should apply through Deloitte’s official careers portal.
Step-by-Step Application Process
- Open the official Deloitte USI careers page.
- Search for Associate Services Specialist I or requisition 363712.
- Read the complete job description.
- Check the eligibility requirements.
- Click the application option.
- Create an account or sign in if required.
- Enter your personal and educational details.
- Upload your updated resume.
- Review your information carefully.
- Submit the application.
- Save your application/reference details.
Official Application:
Deloitte USI Careers – Requisition 363712
Documents to Keep Ready
| Document | Purpose |
|---|---|
| Updated Resume | Application |
| Degree/Academic Details | Education verification |
| Identity Details | Application verification |
| Contact Information | Recruitment communication |
| Certifications | Supporting skills, if applicable |
| Experience Details | For candidates with prior experience |
Preparation Tips
Update your resume: Highlight technical support, troubleshooting, customer service, Microsoft Office, ITIL, ServiceNow or Azure exposure if you genuinely have those skills.
Prepare for troubleshooting questions: Be ready to explain how you would investigate a user unable to access an application, facing login problems or experiencing a technical issue.
Practice customer-service scenarios: Interviewers may evaluate how professionally you communicate with users.
Learn ITIL terminology: Understanding incident, problem, change, SLA and escalation concepts can help.
Improve communication: Since the role involves phone, email and chat support, clear English communication is important.
Be prepared for shifts: Make sure you are genuinely comfortable with the listed 24×7 rotational work environment.
Who Should Apply?
This opportunity can be considered by candidates who:
- Have a Bachelor’s degree
- Have 0–2 years of experience
- Are interested in IT support
- Have good English communication skills
- Enjoy troubleshooting technical problems
- Are comfortable interacting with users
- Have basic Microsoft Office knowledge
- Are interested in application support
- Can work in a 24×7 rotational environment
- Want to build a career in enterprise technology support
Deloitte USI Recruitment 2026 – Important Points
- Company: Deloitte USI
- Role: Intela Support – Associate Services Specialist I
- Location: Hyderabad
- Team: Global Tax & Legal Support
- Experience: 0–2 years
- Qualification: Bachelor’s degree
- Work Type: Full-time
- Support Channels: Phone, Chat & Email
- Shift: 24×7 rotational environment
- Preferred: ServiceNow, Azure, ITIL exposure
- Requisition: 363712
- Salary: Not disclosed
- Apply: Online through Deloitte USI Careers
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Frequently Asked Questions
1. What is the Deloitte USI job role?
Deloitte USI is hiring for Intela Support – Associate Services Specialist I in Hyderabad.
2. Where is the job located?
The position is based in Hyderabad, Telangana.
3. What is the required experience?
The available listing specifies 0–2 years of experience.
4. What qualification is required?
The listing mentions any Bachelor’s degree with relevant technical/computer knowledge or related background.
5. Is this suitable for freshers?
Yes. The listed experience range starts at 0 years, so eligible fresh graduates can consider applying.
6. What skills are preferred?
ServiceNow and Azure experience are listed as preferred, while exposure to application support and ITIL is also relevant.
7. Is customer service experience required?
Customer-service skills and experience are listed among the requirements. Strong phone, chat and email communication is important for this role.
8. Is this a work-from-home job?
The available listing identifies Hyderabad as the location and does not describe the position as a fully remote role. Candidates should check the official application page for the current work arrangement.
9. Does the job involve night shifts?
The role operates in a 24×7 environment, with rotating shifts that can include an overnight shift.
10. What technologies are involved?
The listing mentions technologies including Microsoft Office, ASP.NET, C#, Active Directory and DPASS, along with preferred exposure to ServiceNow and Azure.
11. What is the requisition code?
The requisition code is 363712.
12. What does the role involve?
The role involves application support, ticket management, troubleshooting, incident and service-request handling, user communication and maintaining service-quality standards.
13. How can I apply?
Apply through the official Deloitte USI careers portal using the job listing for requisition 363712.
14. Is the salary disclosed?
The available job listing does not specify a salary figure. Candidates should rely on the official recruitment process for compensation information.
Final Thoughts
The Deloitte USI Intela Support – Associate Services Specialist I opportunity is a useful option for graduates and early-career professionals interested in IT support, application support, technical troubleshooting and IT service management.
The role offers exposure to global users, enterprise applications, incident management and customer support. However, candidates should pay particular attention to the 24×7 rotational shift requirement and ensure they are comfortable with the working environment before applying.
Requisition Code: 363712
Official Deloitte USI Job Page
Disclaimer
This article is for informational purposes only. Job requirements, eligibility, location, application status, work arrangements and other details may change at Deloitte’s discretion. Candidates should verify the latest information on Deloitte’s official careers website before applying. FreshJobSeekers.com is not affiliated with Deloitte and does not guarantee selection, interview calls, employment or salary. Never pay anyone in exchange for a job or recruitment opportunity.